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Service Levels Matrix

Onsite Service - Up to "round the clock" service personnel at your facility
Our Onsite Service Plan is the flagship of our service plans offering an individual, or team of service personnel at your facility either part time, or up to 24x7 coverage.  In addition to Gruber Power providing the staffing, major parts kits are included and maintained at your site at no additional cost including the the ability to provide a full working replacement unit(s).

Platinum Plan - Full Service Maintenance Plans

 

 Service
Coverage
more...		 Preventive
Maintenance
more...		 Battery
Maintenance
more...		 Response
Commitment
more...		 Online Service
Reports
more...

Full
Service
 5 Year 


24 x 7


Two PM's / Year
Included
4 Hours
Yes

Full
Service
 3 Year 


24 x 7


Two PM's / Year
Included
4 Hours
Yes

Full
Service
 1 Year 


24 x 7


Two PM's / Year
Included
4 Hours
Yes

Gold Plan - Full Service Maintenance Plans

 

 Service
Coverage
 more...		 Preventive
Maintenance
 more...		 Battery
Maintenance
 more...		 Response
Commitment
 more...		 Online Service
Reports
 more...

Full
Service
 5 Year 


8-5 Mon-Fri


Two PM's / Year
Included
8 Hours
Yes

Full
Service
 3 Year 


8-5 Mon-Fri


Two PM's / Year
Included
8 Hours
Yes

Full
Service
 1 Year 


8-5 Mon-Fri


Two PM's / Year
Included
8 Hours
Yes

Silver Plan - Time and Materials Maintenance Plans

Plans
Available

 Service
Coverage
more...		 Preventive
Maintenance
more...		 Battery
Maintenance
more...		 Response
Commitment
more...		 Online Service
Reports
more...

UPS Time & Materials


As Requested


As Requested
As Requested
Best Effort
Yes

Service Options for all Plans

  • Multiple Unit Discounts

  • First Year Warranty PM Plans

  • Master Service Plans Available

  • Yearly PM Discounts

  • Quarterly PM's Available

  • After Hours PM's Available

  • Tailored Service Plans

  • Full Coverage Battery Plans

  • Small Unit Auto-Notify Plan


We never sleep - 24 hours a day - 7 days a week
365 days a year.

Phoenix, AZ Metropolitan Area
Monday - Friday (7AM to 5PM) MST
 602.863.2655

Toll Free - Monday - Friday (7AM to 5PM) MST
800.658.5883

(Toll Free - After Hours)
888.404.6997

If we are unable to resolve your issues on the telephone, we will dispatch
a Field Engineer from a service location near you.

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