Home | Contact - Customer Satisfaction Survey




 
































 
We would like your Feedback
 
Please take a moment and rate our performance.   As part of our continual improvement program to optimize customer service,  we request that you please provide us with your valuable feedback.

Meeting and exceeding your expectations is our ongoing goal.  Let us know how we are doing, what you might want to see more of or less, or what you don't like at all or what's missing.  

If you would like a response, please leave your name and telephone or email address at the bottom of this form.

Category

Outstanding

Average

Poor
Ease of placing a service call
Customer Service  response during problem notification
Onsite response time
Speed of repair
Field Engineers competence
Field Engineers appearance
Field Engineers properly tooled
Field Engineers understanding your site specific needs
Parts availability
Providing detailed billing
Follow-up after service
Cost of service
Preventive maintenance visit regularity
Quality of after hour service
Satisfaction with Account Manager
What is your overall level of satisfaction

Please provide any additional comments below

 
 

Optional Customer Information
Person filling out form
Telephone Number
E-mail
Company
 
Some final questions
Yes No  
Would you be interested in purchasing a spare parts kit?
Would remote monitoring  of your UPS be of interest?
Would a Battery Warranty be of interest?