Home | Contact - Customer Satisfaction Survey




 
































 
We would like your Feedback
 
Please take a moment and rate our performance.   As part of our continual improvement program to optimize customer service,  we request that you please provide us with your valuable feedback.

Meeting and exceeding your expectations is our ongoing goal.  Let us know how we are doing, what you might want to see more or less of, or what you don't like at all and help us improve.  

If you would like a response, please leave your name and telephone or email address at the bottom of this form.

Category

Outstanding

Average

Poor
Ease of placing a service call
Rate our response from problem notification to final resolution
Field Engineer punctuality
Preventive maintenance visit regularity
Speed of repair
Field Engineer competence
Field Engineer appearance
Field Engineer properly tooled
Field Engineer understanding site specific needs
Parts availability
Cost of service or products
Quality of after hour service (if applicable)
Follow-up after service
Contract renewal notifications on time
Satisfaction level with Account Manager
What is your overall level of satisfaction

Please provide any additional comments below

 
 

Optional Customer Information
Person filling out form
Telephone Number
E-mail
Company
 
Some final questions
Yes No  
Would you be interested in purchasing a spare parts kit?
Would remote monitoring  of your UPS be of interest?
Would a Battery Warranty be of interest?